Trust, tested
What should make you trust a website with your life?
Nothing on this page asks you to take our word for it. It sets out the six things any patient or family member should demand from a medical travel partner, the licences that can be checked on a public register, and the questions we would ask if it were our own family flying.
The patient's checklist
Six things to verify before you book a flight
- 01
A written opinion from a named consultant
Not a sales message. Before you pay anything you should hold a document that names the doctor, states the diagnosis they read, the proposed procedure and the alternatives. If nobody's name is on it, treat it as marketing.
- 02
An itemised estimate with the exclusions written down
Ask what is not included: extra ICU days, blood products, complications, implants of a different brand. A price with no exclusions listed is not an estimate. We show the hospital's own estimate and do not mark it up.
- 03
Verifiable hospital accreditation and doctor registration
Every partner hospital's JCI or NABH status and every doctor's medical-council registration number can be checked on the public register. Ask us for the number, then verify it yourself — that is the point of it.
- 04
A named human being, reachable in your time zone
One case manager, named, with a direct number and WhatsApp, who answers within 24 hours every day. Not a shared inbox and not a chatbot alone.
- 05
Clarity about who takes the money
You pay the hospital directly under its own billing policy. We never ask patients to route treatment payments through Healing by India. Anyone who does should be questioned hard.
- 06
A written plan for after you fly home
Discharge summary, medication chart, implant card, fit-to-fly certificate, and named follow-up dates with the operating team. Ask for it before you travel, not at the airport.
Licences and accreditation
Which hospital and doctor credentials actually mean something
- JCIJoint Commission International
- The international patient-safety standard. Accredited hospitals are audited on infection control, surgical safety, medication management and patient rights, and re-audited every three years.
- NABHNational Accreditation Board for Hospitals and Healthcare Providers
- India's national hospital accreditation, under the Quality Council of India. Entry-level and full accreditation status is publicly listed and time-limited.
- NABLNational Accreditation Board for Testing and Calibration Laboratories
- Applies to the hospital's own laboratory and imaging services — the accreditation behind the numbers your treatment decisions rest on.
- NMCNational Medical Commission and state medical councils
- Every doctor practising in India holds a registration number with a state medical council or the NMC. Specialist qualifications (MD, MS, DM, MCh, DNB) are recorded against that registration.
- ISO 9001Quality management systems
- Process-level certification covering documentation, complaint handling and continuous improvement at the hospital or facilitator.
Accreditation is granted to a hospital for a fixed period and can lapse. We re-check the status of every partner hospital, and the medical-council registration of every doctor we refer to, before your file is sent — and we will give you the registration number so you can check it on the public register yourself.
Scale and experience
How many patients, from how many countries
- 9,400+
- patients assisted
- 38
- countries served
- 10 yrs
- on the ground in India
- 4.8/5
- patient-reported experience
These are our own coordination records, counted as patients whose treatment was completed and who flew home. They are not audited by a third party, and we say so rather than dress them up as certified figures. Ask us for the breakdown by speciality and country — we will send it.
Your named person
Will one person actually be with me in a foreign country?
Yes. One named case manager is assigned when your file opens and stays with it until your last follow-up after you are home. You get their name, direct number and WhatsApp before you fly. A named case manager replies within 24 hours, every day of the week.
- Meets you at the airport with the driver, a SIM card and cash guidance.
- Walks you through hospital registration, admission and billing counters.
- Books an interpreter in your language for every consultation, consent discussion and discharge briefing.
- Sits with the family for the surgeon's daily round and explains it again afterwards in plain words.
- Handles the guest house or serviced apartment, food preferences and attendant arrangements.
- Calls your family at home on the days you ask them to.
- Stays your contact after discharge, for follow-up bookings, reports and questions.
Reviews and video
What we will and will not claim about reviews
Self-reported survey summary
4.8/5
from 612 post-discharge patient experience surveys. Collected by us, not audited, and deliberately not published as star-rating structured data.
Video testimonials
Filmed interviews with consenting patients are being added to the patient stories page. Until a video is published with written consent, we will not stage one with actors — and if you ever suspect a testimonial is not real, ask to speak to that patient.
Read patient storiesAnswers
The uncomfortable questions
Next step
Test us with your own reports
Send the diagnosis and recent reports. You will get a written opinion from a named consultant and an itemised hospital estimate — and if the right answer is treatment closer to home, we will tell you that instead.