How long does the whole process take from first message to travel?

For planned surgery, most patients have an opinion and estimate within 48 to 72 hours and travel two to four weeks later, limited mainly by visa processing. Urgent oncology and transplant cases are escalated and can move faster.

Can a family member travel with me?

Yes. India issues medical-attendant visas for up to two companions linked to the patient's medical visa. The invitation letter from the hospital names the attendants.

How do payments work?

You pay the hospital directly, in line with its own admission and billing policy, usually a deposit at admission and settlement at discharge. We never ask patients to route treatment payments through us.

What happens if complications extend the stay?

Extra days are billed by the hospital at its published tariff, outside the package. We ask hospitals to state those daily rates on the estimate up front so an extended stay is never a financial surprise.

Do you help if I decide not to travel?

Yes, and there is no charge. Some patients use the second opinion to confirm that treatment closer to home is reasonable. That is a legitimate outcome and we will say so if the reports point that way.

The pathway

How treatment in India works, step by step

No stage of this process should be a surprise. Below is exactly what happens between your first message and your flight home, including who decides what and where the money goes. A named case manager replies within 24 hours, every day of the week.

1. Share the case
Day 0
Send the diagnosis, recent reports and scans by WhatsApp, email or the enquiry form. If reports are missing we tell you exactly which ones the hospital will need before it can respond.
- Doctor's letter or discharge summary
- Recent imaging (CT, MRI, angiography, X-ray) as images or a report
- Blood work from the last three months where relevant
- Passport bio-page for the visa invitation, later in the process
2. Medical opinion
Day 1–2
Your file goes to the relevant department at two or three accredited hospitals. Each returns a written opinion: whether the proposed treatment is appropriate, what alternatives exist and what workup is needed on arrival.
- Written opinion from a named consultant
- Alternative approaches where more than one is reasonable
- Any tests that must be repeated in India, and why
3. Itemised estimate
Day 2–3
You receive the hospital's own package estimate, itemised, with the room category, number of ICU and ward days and the exclusions stated in writing. We do not mark up hospital pricing.
- Package scope, inclusions and exclusions in writing
- Cost of likely add-ons, such as extra ICU days
- Indicative living costs for the accompanying attendant
4. Visa and travel
Week 1–3
The hospital issues an invitation letter for the Indian medical visa. Attendants travel on a medical-attendant visa. We book airport pickup, guest-house or serviced apartment stay and an interpreter in your language.
- Hospital invitation letter for the visa application
- Medical-attendant visas for up to two companions
- Airport pickup, SIM card and currency guidance on arrival
5. Treatment
In India
A case manager meets you at the hospital, walks you through admission and stays reachable throughout. Interpretation is arranged for every consultation, consent discussion and discharge briefing.
- Assistance at registration, admission and billing
- Interpretation for consent and discharge instructions
- Daily contact with your family at home if you wish
6. Discharge and follow-up
After discharge
You leave with a discharge summary, medication plan, implant card where applicable and a written fit-to-fly certificate. Remote follow-up with the treating consultant is arranged for the first months at home.
- Fit-to-fly clearance from the treating surgeon
- Structured discharge summary for your doctor at home
- Teleconsultation follow-up with the treating team

Answers

Questions about the process

Something not covered here? A case manager answers directly — no call centre.

Ask a question

Next step

Get a free cost estimate

Send your reports and we will return a written opinion and an itemised package estimate from accredited hospitals in India. A named case manager replies within 24 hours, every day of the week.

Request an estimate WhatsApp us

1. Share the case

2. Medical opinion

3. Itemised estimate

4. Visa and travel

5. Treatment

6. Discharge and follow-up

Questions about the process

01How long does the whole process take from first message to travel?

02Can a family member travel with me?

03How do payments work?

04What happens if complications extend the stay?

05Do you help if I decide not to travel?

Get a free cost estimate